Privacy Policy
Last updated: April 2026
1. Our Commitment to Privacy
At Summit Home Services, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your personal information when you visit our website, submit a service request, or interact with us in other ways.
2. Information We Collect
When you submit a service request or contact us through our website, we collect the following information:
- Contact Information: Your name, email address, and phone number
- Service Request Details: Description of your project and the services you need
- Location Information: Your service address in Salisbury, NC and surrounding areas
- Communications: Any messages or inquiries you send to us
3. SMS Communications & Consent
SMS Services: If you consent to SMS messages, we may use your phone number to send you service-related communications, scheduling updates, and information about your project. This helps us keep you informed and provide you with the best possible service experience.
Message and Data Rates May Apply: Standard message and data rates may apply to any SMS messages we send. Please contact your mobile carrier for details about your specific plan.
Opting Out: You can opt out of receiving SMS messages at any time by replying STOP to any message we send. You will receive a confirmation of your opt-out request.
4. How We Use Your Information
We use the information you provide for the following purposes:
- To respond to your service requests and inquiries
- To provide estimates and quotes for handyman services
- To schedule appointments and communicate about your project
- To send you service-related updates and confirmations
- To improve our services and customer experience
- To contact you regarding your project if you've consented to SMS or email communications
- To comply with legal obligations
5. Information We Do Not Share
Your Privacy is Protected: We do not sell, trade, or share your phone number, email address, or contact information for unrelated marketing purposes. Your personal information is only used to provide you with the services you requested and to communicate with you about your specific project.
6. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we work diligently to protect your information.
7. How Long We Keep Your Information
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and maintain our business records. Once your project is complete, we retain your information in accordance with our record-keeping practices and applicable law.
8. Your Rights & Choices
You have the following rights regarding your personal information:
- Access: You may request access to the personal information we have collected about you
- Correction: You may request correction of inaccurate information
- Opt-Out: You may opt out of SMS communications by replying STOP
- Deletion: You may request deletion of your personal information (subject to legal requirements)
To exercise any of these rights, please contact us using the information below.
9. Contact Information
Summit Home Services
📞 Phone: (704) 245-8514
✉️ Email: info@salisburyhandymanservices.com
📍 Service Area: Salisbury, NC and surrounding areas
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last Updated" date at the top of this page. Your continued use of our services after such modifications constitutes your acceptance of the updated Privacy Policy.
11. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of other websites, and we encourage you to review their privacy policies before providing any personal information.
12. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 13, we will promptly delete it.
13. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the selling of personal information. To exercise these rights, please contact us at info@salisburyhandymanservices.com.
Questions?
If you have any questions about this Privacy Policy or our privacy practices, please don't hesitate to contact us. We're here to help and happy to answer any concerns you may have about how we handle your personal information.